When you add an employee into OnTheClock, you can either enter in an email address or a unique User ID. Typically, an email address will not already be in use within the system, unless the employee has worked with another company who uses OnTheClock, You previously deleted the employee before, or rarely, they created their own account accidentally. 

Sometimes employees do not have an email address so we need to add a username. This can be any combination, however, this combination needs to be unique throughout our whole database. If you create a username like 'Bsmith'  you may 'Save' and then find a 4 digit code has been added. You may see Bsmith0256  The four digits were added to make this username unique. 

If you wish to remove the four digits you will have to try a new sequence when adding your username. 

A good tip for password retrieval for an employee with a User ID would be to add their mobile phone number on file, so they can be sent a text containing login information.