Default solution folder, feel free to edit or delete it.

Fingerprint Reader: IE shuts down immediately
I finally found a posting on line that talked about changing the "Use software Rendering in stead of GPU rendering" in the Advanced Internet...
Mon, 9 Oct, 2017 at 2:46 PM
Fingerprint Reader: Problem Accessing web page.
If the fingerprint reader is having a problem accessing the web page have the client White list the following on the Firewall. service.ontheclo...
Fri, 23 Sep, 2016 at 11:22 AM
Trouble installing Fingerprint Reader Error 1422
See if they have security software on the computer. HP Business computers have HP Client Security Software that does not allow the fingerprint reader to ins...
Wed, 4 Jan, 2017 at 3:59 PM
Mac Computers 'Forget this network'
I ran into a new problem I had never heard before. A customer was using their laptop on an airline and tried connecting at the time but it failed. When th...
Wed, 4 Jan, 2017 at 4:01 PM
Postmark 'Reactivate' Email addresses
Today I learned something new. A customer called in that she was not receiving her emails from us. When i checked in Postmark it did show that it stopped wor...
Wed, 4 Jan, 2017 at 4:04 PM
QBO Payroll Preference settings
OTC can only link up to QBO plus accounts, this is the only package that currently offers time tracking which is where the time card reports get sent.  ...
Thu, 23 Feb, 2017 at 12:16 PM
Exporting Excel download on MAC
All,  I had a customer call in saying that her CSV download was not showing up properly in excel on her MAC  I sent her this article and she said th...
Wed, 1 Mar, 2017 at 3:23 PM
Chrome - Autofill Form
Chrome Browser - AutoFill settings Some customers have brought up that Form fields auto populate, Here is the instructions on how to fix the issue.  ...
Mon, 24 Apr, 2017 at 10:59 AM
Excel Export Error associated with Ticket 11486
Hey All, A customer ran into an issue with excel it was 'The file does not have a program associated with it for performing this action. Please ins...
Wed, 26 Apr, 2017 at 11:55 AM
Clearing Cache and Cookies on MAC 10.1
I found this Article on how to clear out the Cache and Cookies on a MAC that 10.1 +  https://kb.wisc.edu/helpdesk/page.php?id=69468
Tue, 16 May, 2017 at 3:35 PM